Refund & Returns Policy

Refunds & Returns Policy
Effective Date: March 8, 2025

Thank you for shopping at R&M Glamour Goddess! We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our Refunds & Returns Policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original packaging.
  • The return request must be made within 7 days of receiving your order.
  • The item must be in the same condition as received, without any signs of wear, scratches, or damage.
  • Items marked as final sale or promotional discounts are not eligible for return.

2. Non-Returnable Items

For hygiene and quality assurance reasons, we do not accept returns or exchanges for:

  • Earrings (due to hygiene concerns)
  • Custom or personalized items
  • Gift cards
  • Items purchased on sale or clearance

3. Refund Process

If your return is approved, we will process your refund as follows:

  • Refunds are issued to the original payment method used at checkout.
  • Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider.
  • Shipping fees are non-refundable.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
  • We recommend using a trackable shipping service to ensure safe return delivery.
  • If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.

5. How to Initiate a Return

To start the return process, follow these steps:

  1. Email us at rm_glamour_goddess with your order number, reason for return, and photos if applicable.
  2. Wait for our return authorization email with further instructions.
  3. Ship the item to our return address: Mount Lebanon, Lebanon.
  4. Once received and inspected, we will process your refund.

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us at rm_glamour_goddess within 48 hours of receiving your order with a photo of the issue.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange for a replacement or refund as necessary.

8. Contact Information

For any questions or assistance, please reach out to our support team: